Terms of Service

1. Use of the Website

• You must be at least 18 years old to use this website and make purchases.
• You agree to use the site only for lawful purposes, and not to violate any applicable laws or regulations.
• You are responsible for maintaining the confidentiality of your account information and all activities under your account.

2. Product Information & Pricing

• We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on the site is error-free, complete, or up-to-date.
• All prices are listed in [USD/EUR] and are subject to change without notice. We reserve the right to modify or discontinue products at any time.
• In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.

3. Orders & Payments

• By placing an order, you represent that you are authorized to use the selected payment method, and that the information you provide is true and accurate.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.
• All orders are subject to acceptance and availability. We will notify you if your order is cancelled or delayed.

4. Shipping & Delivery

• Our Shipping Policy (linked above) is incorporated into these Terms. You agree to all terms related to shipping, delivery, customs, and returns as outlined in our Shipping Policy.
• We are not liable for delays or damages caused by third-party carriers, customs, or events beyond our reasonable control.

5. Returns, Refunds & Exchanges

• Our Return & Refund Policy is incorporated into these Terms. Please review it for details on eligibility, return shipping, and refund processing.
• Customized, made-to-order, or clearance items are final sale and not eligible for return or refund, unless defective.

6. Intellectual Property

• All content on this website, including but not limited to text, images, graphics, logos, designs, and product designs, is the property of [Your Brand Name] and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, modify, or use any content from our site without our prior written consent.

7. Limitation of Liability

• [Your Brand Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of the website or products.
• Our total liability to you for any claim arising from these Terms shall not exceed the total amount paid by you for the product(s) in question.

8. Governing Law & Disputes

• These Terms shall be governed by and construed in accordance with the laws of [Your Country/State, e.g., the People's Republic of China / the State of Delaware], without regard to its conflict of law principles.
• Any dispute arising from these Terms shall be resolved through good-faith negotiation. If unresolved, the dispute shall be submitted to [arbitration/court] in [jurisdiction].

9. Changes to Terms

• We reserve the right to update or modify these Terms at any time. The updated version will be posted on this page with the revised date. Your continued use of the website after changes constitutes acceptance of the new Terms.

10. Contact Us

• Email: celine@mulipets.com